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Terms & Conditions

BUKKEHAVE

Address: Pilestræde 42 kld tv, 1112 Copenhagen K, Denmark

Telephone: + 45 2894 4725

Mail: info@christinebukkehave.dk

CVR nr. 32861725

Prices and right of withdrawal

All prices include VAT and we practice a 14 days right of withdrawal policy.

Purchasing of products

When purchasing products on www.christinebukkehave.dk you are required to provide personal information, such as your name, address and payment information. Please note that a purchase made on www.christinebukkehave.dk is not binding until we have verified it. You will receive confirmation of your order via email.

Payment

You can pay by VISA, VISA Dankort, MasterCard og American Express. There is no fee when paying by card.

The amount will be drawn from your account once the order has been dispatched. All BUKKEHAVE prices are specified in DKK/Euro and include 25 % VAT, unless the product has been purchased from a non-EU country. The shipping fee is added to the price.

See the section CUSTOMS DUTIES AND VAT.

Shipping

SHIPPING DENMARK

  • Shipping to a business address – private package without delivery: € 7 _ DKK 50
  • Private package with delivery: € 9 _ DKK 70
  • Collection from the shop: No charge – Pilestræde 42 kld tv, 1112 Copenhagen K, Denmark

SHIPPING ABROAD

We deliver to almost everywhere in the world.

  • Delivery in the EU: € 13 _ DKK 100
  • Delivery in the rest of the world: € 20 _ DKK 150

All orders are insured in transit. Please check the contents on receipt of the package. If the package or its contents are damaged, please report it to the chosen distributor immediately, or within 2 days of receipt and return the products to us. BUKKEHAVE is not responsible for goods damaged in transit. We always pack our products securely in order to minimize damage.

Delivery

Products that are in stock will be delivered within 2 – 3 working days in Denmark, 7 working days in the EU and 14 working days outside of the EU.

 

If the customer orders several products and one or more of them are out of stock, BUKKEHAVE will not ship the products until they are all available. Delivery time could therefore take up to eight weeks for customers in the EU and up to ten weeks for customers outside of the EU.

 

REMEMBER TO FETCH YOUR PARCEL!

 

If the customer does not collect the parcel and it is then returned to us, we will charge customers a fee of 7 € _ 50 DKK. The customer is responsible for all extra expenses incurred due to failure to collect the parcel, and will be charged with all costs and expenses connected with the return shipment. This includes freight charges, extra payments, duties, taxes, fees etc.

Customer Service

If you have further questions, please contact customer services by telephone +45 2894 4725 on weekdays between 10 am and 3 pm, or write to info@christinebukkehave.dk

Return policy

If you wish to return an item, you must do so within 14 days.

 

The customer is responsible for all costs associated with the return of orders.

 

When returning products, please ensure that they are packed securely as the customer is responsible for the products from the time of delivery and up until they are returned to BUKKEHAVE.

 

To comply with the 14 day period, the products in question must be returned as new and unused within that time period. You are required to inform us that you wish to withdraw your purchase from the day of delivery. Please notify us via email info@christinebukkehave.dk. Please state clearly that you wish to use your right of withdrawal.

 

You cannot withdraw your purchase by simply rejecting delivery of the products without clearly informing us of your intentions.

The condition of returned products

You are liable for any diminished value of the product resulting from treatment in a way other than is necessary to determine the product’s nature, properties or the way in which it works. In other words – you may try on the product in the same way that you would in a physical shop.

 

If a product is tried on in a way other than mentioned above, we consider it used, which means that if you wish to withdraw your purchase, only a part or none of the purchase price will be refunded to you, depending on the product’s commercial value. In order to have the full purchase price refunded, you are required to do the same as applies in a physical shop. You may try on the product, but you may not actually start using it.

Refunding the purchase price

When the product has been received and approved, the purchase price will be refunded. The customer is responsible for the costs associated with the return of the purchase.

 

In the event of depreciation that you are liable for, the amount will be deducted from the purchase price. We will refund the amount via the same payment method that was used to place the original order. In some cases, when paying with debit card, it can take up to 30 days from when we refund the purchase price until the amount is released to your account. We may withhold reimbursement until we have received the product, unless you have before hand supplied documentation that the product has been returned to us.

Warranty

When you shop at BUKKEHAVE you are covered by a 12 month warranty. This means that the purchased product can either be repaired or replaced, your money may be refunded or you may be given a reduction in price, all depending on the specific situation. It is of course a requirement that the complaint is justified and that the defect is not caused by incorrect use of the product or other negligent behaviour. You must make your complaint within a ’reasonable amount of time’ after you have discovered the defect. If you take action within two months of the defect being discovered, the warranty will be applicable.

 

When you return the product, please state what the problem is and provide as many details as possible. Please note that we do not accept parcels sent COD or the like. Remember that the product must always be returned in protective packaging and remember to get a receipt for shipment so that we can reimburse your shipping expenses.

Personal data and security

In order to enter into an agreement, we require the following information:



  • Name
  • Address
  • Telephone number
  • Email address 



We register your personal information in order to be able to carry out your order. When collecting personal information via our website, we ensure that it is always according to your express consent so that you are aware of exactly which information is collected and why. No personal information registered with BUKKEHAVE will be transferred or made available to third parties. All information is stored safely and is only accessible to BUKKEHAVE employees. All information is stored for five years, after which all data is deleted. When registered with BUKKEHAVE, you always have the right to object to registration. You also have the right to inspect the information registered about you. These rights are protected by the Danish Act on Processing of Personal Data and all enquiries in connection therewith should be made to BUKKEHAVE via email: info@christinebukkehave.dk. The data controller at BUKKEHAVE is Christine Bukkehave.

Customs duties and VAT

If you place an order from a EU country then you pay Danish VAT, but you don’t pay customs duties due to the free movement of goods principle. If you on the other hand place an order from a country outside of the EU, you may be charged local taxes and customs duties, which we cannot be held responsible for, but in return we will deduct Danish VAT from the price. If this is the case, the freight company will contact you. Please be aware that this can delay the order while the goods are held by customs. Therefore, it is your responsibility to contact the freight company and pay the extra costs incurred.

Right to complain

If you wish to complain about your purchase, please contact customer services on info@christinebukkehave.dk or by telephone +45 2894 4725 on weekdays between 10 am and 3 pm. If a solution cannot be found, you can file a complaint to the Danish Competition and Consumer Authority by mail, kfst@kfst.dk, as long as your complaint fulfils the conditions.